We have three ways that you can order the products you see in our online store. You may use a credit card (Visa, MasterCard, Discover, or American Express), you can fax in your order and credit card data, or may pay by check, or money order in US dollars via US Mail.

If your credit card order totals $850 or more, you MUST provide your fax number on the data form during the "Checkout" procedure or else the processing of your order will be delayed while we contact you for that number. See details on our Fax/Back Confirmation program.

Note on Order Cancellations:

If you need to cancel your order, you must do so before it ships, or else it will be considered a return and will then be covered under our Returns Policy, which requires a RMA number and up to a 20% restocking fee.

It is preferred that ALL online order cancellations be made by email sent to Customer Service. You can call to cancel your order at 800-643-0793. Either way, if you do NOT receive a cancellation confirmation number by the close of the next business day, you should contact us again. No order is considered cancelled without this confirmation number. No order that has already been shipped can be cancelled, it can only be returned.

Ordering Online Via Our Secure Server:

Ordering online is easy, fast, and 100% guaranteed secure. To help make your shopping as fast as possible, you do not go onto the secure side of our server until you go to "Checkout", where you give us your credit card and contact data. The following applies after you have entered the Online Store. Here's how it works:

1. Click on a category from the list on the left side of the screen, and all items in that category will be displayed with a picture and short description of the product in the main panel. If there are too many products to be shown on one page, you will need to click "Next" to view the remaining products.

2. If you would like to get more information on an item, click on the product's picture or the link next to the image to get a more detailed description. Occasionally, other images of the product (different colors, sizes, etc.) will be on the detail page, along with ordering options.

3. If options are available for this product, make your selections then press the "Order" button. If a quantity option is available, then specify the number of items that you want to purchase.

4. You will be shown your shopping cart contents which include the product you just added to the cart.

5. To continue browsing the same category, you will need to click on your "Back" button two or three times to get back to the category you were viewing.

6. To browse another category, simply click its name on the left side category menu bar.

7. When you are finished shopping, and your cart contains all of the items you wish to purchase, click on "Checkout" to begin finalizing your order. You will now be moved to the Secure Server where you will enter your credit card and shipping information. You should then see a padlock icon in one of the little boxes at the bottom of your Web browser which lets you know that any information that you send to us will be secure.

8. If you have shopped with us before, type in your customer code in the "Customer Code:" box on the next page and click "Lookup Customer". If you wish to save this information in your browser (the code only, not your customer information) check the "Save Customer Code for Next Time?" box. The billing and shipping information you last used will be automatically filled in for you. If you need to change any of your shipping or billing information, simply correct any data that you wish to modify.

9. If this is your first time shopping with us, you will need to fill in your billing and shipping information in the appropriate boxes, then read through our Terms and Conditions.

10. Please note: it is imperative that you give us your CORRECT e-mail address - if it is not a valid e-mail address, your order receipt will not arrive in your mailbox and your order may be significantly delayed or not processed at all. We cannot stress the importance of this enough. AOL users, your full internet e-mail address is required, eg: SCREEN_NAME@aol.com.

11. Next, click on "I accept the terms above. Please continue.".

12. The resulting page shows you a summary of your order and allows you to fill in any Store Credit, Gift Certificate or special offer Coupons you may have. If you have a Store credit, we will have sent you your code via e-mail - cut and paste it into the "Coupon Code" box. Also select which credit card you will use for your payment and when you are finished, click on "Continue".

13. On the next page, fill in your credit card number and expiration date information. Then click "Continue" to finish your order.

14. The next page is your receipt, which shows the details of your order and gives you some preliminary order processing and shipping information. We encourage you to save and/or print out this page for your records. You'll also be getting another proof of purchase in your e-mail box in a few minutes as described in the Receipts and Records section of the Paying for Your Products page.

15. Your order is now complete, and your cart has been emptied. No information is stored on your computer after you leave the store except for the customer code, if you checked the appropriate box described above.

Please read product descriptions and all other information on the product page carefully - the questions you may have are usually answered on that page, and you can save yourself time by simply reading the entire page.

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Ordering Via Fax:

To order via fax, simply follow the instructions above up until the page which gives you a summary of your order and allows you to fill in your shipping and billing information. Print the page out, fill in your information before printing and fax it to us along with your credit card number, expiration date, and signature next to the total to be charged to the card. Agreement with the Terms and Conditions is implied when you fax in an order. Our fax number can be found on the Contact Us page.

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Ordering Via US Mail:

To order via US Mail, follow the same instructions as for a fax order, but include a check or money order drawn in US dollars and send it to us at the mailing address listed in our Contact Us page. We cannot process checks or money orders drawn in foreign currencies. Please inquire with your bank about purchasing a money order or cashier's check drawn in US funds. There are no additional charges for ordering by US Mail. Orders paid with money orders will be shipped when received. Orders paid for by check will not ship until your check has cleared our bank.

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